Frequently asked questions

DocuHub is a privacy-first web platform that helps you manage the important documents in your life. It brings six services together in one place: a Document Assistant, an Expiry & Renewal Tracker, a Family Document Vault, a Medical Report Organizer, Batch Workflows and Document Verification.

DocuHub is for adults aged 18 and over. You need an account with a valid email address and phone number. If you add documents of family members, including minors, please do so only as their parent or lawful guardian, or with their consent.

The Expiry & Renewal Tracker, Family Document Vault, Medical Report Organizer, Batch Workflows and Document Verification are live. The Document Assistant is live too.

DocuHub costs ₹49 for 30 days or ₹399 for 365 days. The yearly plan works out to about ₹33 per month and saves 32%. Every service is included in both plans, and prices include applicable taxes.

Only if you choose it. You can pay once for a fixed period, which never renews, or pick Subscribe with auto-renew on the Billing page. With auto-renew we charge you at the start of each period, you are notified before every charge, and you can stop it any time. If you buy before your plan ends, the new period is added to the end of your current one. We also email you a reminder before your plan ends.

Payments are processed by Razorpay and support UPI, cards and netbanking. Your card, UPI or bank details go directly to Razorpay and never reach our servers.

For the yearly plan, you can ask for a full refund within 7 days of your first yearly purchase. Monthly payments for a period that has already started are not refundable. If you bought by mistake and tell us within 48 hours without using the service, or if you were charged twice or an incorrect amount, we will refund you.

Your account and data are not deleted when a plan ends. You will not be able to open the services until you buy a plan again. You can delete your account at any time.

Yes. Files in the Family Document Vault and Medical Report Organizer are encrypted with AES-256-GCM before they are stored, passwords are hashed with Argon2, and all traffic uses HTTPS. No online service can promise perfect security, so we recommend keeping your own copies of anything critical.

No. These files are processed in memory and are not saved. For Verification we keep only the result, the file name, the file size and a SHA-256 fingerprint. For Batch Workflows we keep only the settings you choose to save.

Each account can see only its own data, apart from an emergency contact you choose to name. DocuHub holds the encryption keys needed to run the service. We do not open your documents except where it is necessary to keep the service running or where the law requires it.

We do not sell your personal data and we do not use your documents for advertising. We share data only with service providers needed to run DocuHub, such as Cloudflare for traffic, Amazon SES for email and Razorpay for payments and optional auto-renew and Anthropic for the Document Assistant.

Log in, open the menu and choose Delete Account, then confirm with your password. Your account, documents, medical records, tracker entries, verification history and saved workflows are permanently deleted. Payment records may be kept for as long as tax and accounting laws require.

PDF, JPG, PNG and WebP files, up to 10 MB each. Batch Workflows accepts up to 20 files at a time, with a total of 50 MB.

No. Document Verification looks for signs of editing in file metadata and structure. A clean result does not prove a document is genuine, and a flagged result is not proof of forgery. It can also be wrong in both directions. Always confirm important documents with the issuing organization.

No. It helps you organize your records and see trends in your values. Reference ranges differ by lab, age and sex, so use the range printed on your report and talk to a qualified doctor about your results. The optional AI features can misread or misexplain a report, so always check them against your original.

Items that are due soon or overdue are highlighted inside the app, based on the reminder window you set for each item. We also email you a reminder when an item is about to expire or has just expired. You can turn these emails off on the Tracker page.

You can compress files, merge PDFs and images into one PDF, and rename files with a pattern, all in one run. You can also save your settings and reuse them later.

Yes. Members with a verified email who have used a plan can leave one rating and review under Rate & Reviews in the menu. Reviews are published after a quick check and only your first name is shown. You can edit or delete your review at any time.

Only if you choose to. The Read with AI button sends the report file to Anthropic's Claude to find the test values, and Explain sends only the saved test values, not the file. We ask for your explicit consent first, you can withdraw it at any time, and nothing from the AI is saved unless you review and save it. AI can make mistakes and is not medical advice.

Yes, if you set it up. Name up to two trusted contacts under Emergency Access in the menu. They get no access at first. If one of them requests it, we email you and you have 48 hours to refuse. If you do not, they can view the documents in your Family Document Vault, read-only and not your medical reports, for 7 days. You can refuse a request or remove a contact at any time.

Yes. After you sign up we email you a link, and the services and payments unlock once you click it. The link works once and expires in 24 hours. If it does not arrive, check your spam folder or use Resend email on the dashboard.

Use Forgot password on the log in page. We will email you a link that works once and expires in 30 minutes. When you set a new password, you are signed out of every device.

Log in, open the menu and choose Change Password. Enter your current password and the new one. Your other devices are signed out, and we email you a confirmation. If you do not remember your current password, use Forgot password instead.

Your phone number is used to identify your account and to help with support requests. We do not send SMS verification codes at the moment.

This is not available inside the app yet. Write to [email protected] from your registered email address and we will help.

Email [email protected] or message us on WhatsApp at +91 79827 70094. We aim to acknowledge every message within 48 hours.