Refund Policy

DocuHub plans are paid. Payments are processed securely by Razorpay in Indian rupees. We never see or store your card, UPI or bank details.

• Monthly: ₹49 for 30 days of access.
• Yearly: ₹399 for 365 days of access.
• Prices include applicable taxes.

Auto-renew is optional. If you pay once, the plan does not renew and you are not charged again unless you choose to buy again. If you choose auto-renew, Razorpay charges you at the start of each period using the UPI AutoPay mandate or card you set up. You are notified before every charge, as the Reserve Bank of India requires, and you can stop auto-renew at any time from the Billing page. Stopping it cancels future charges and your current period stays active until it ends. If you buy again before a period ends, the new period is added to the end of your current one.

• Yearly plan: if you are not satisfied, you can ask for a full refund within 7 days of your first yearly purchase.
• Monthly plan: payments for a 30-day period that has already started are not refundable. If you stop auto-renew in time, you are not charged for the next period.
• Accidental purchase: if you bought a plan by mistake and tell us within 48 hours without having used the service, we will refund it.
• Billing errors: if you are charged twice, charged an incorrect amount, or charged for a renewal after you had stopped auto-renew, we will refund the extra amount in full.
• We may refuse refunds where an account was suspended for breaking our Terms of Service.

Write to [email protected] from your registered email address with the payment details. We will reply within 48 hours. Approved refunds go back to the original payment method and usually reach you in 5 to 7 working days, depending on your bank.

Nothing here limits your rights under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020. See also our Terms of Service. For any payment question, write to [email protected].